This chat includes Salem Admissions technicians and leadership, Customer Care leadership, medical reception and leadership, Foster Care Coordinators, and Volunteer Coordinators. It is very important to tag or “@” the specific team members you are addressing so that your message does not alert everyone in the chat. You can view who is working that day by reviewing the Salem Operations Schedule and selecting the correct date range tab at the bottom of the spreadsheet. Never send a message without tagging the appropriate team members.

Chat with Salem Admissions for:

• Capacity for stray Marion County dog
• Capacity for stray Polk County cat
• ETA for incoming Marion County stray dog (after confirming capacity)
• Incoming POQ for Polk County stray cat (after confirming capacity)
• Capacity for EOL services - TRANSFER CALL TO x 315
• Capacity for neonatal kittens and puppies
• Incoming POQs for neonatal kittens or puppies (after confirming capacity)
• Adoption return ETA with “POQ incoming”
• Incoming DOA for cremation services
• Incoming RBI POQ
• Owner is late, needs to reschedule, or cancel an appointment – TRANSFER CALL TO x 315

Do not chat with Salem Admissions for:

• RMI or POQ questions on behalf of owner – TRANSFER TO x 315
• Owner needs assistance with filling out POQ or does not have access to the internet – TRANSFER TO x 315
• Owner is returning call from Admissions – TRANSFER TO x 315

Chat with Salem CSRs for:

• Client running late for spay/neuter appointment drop-off/pick-up
• Spay & neuter payment link issues – TRANSFER TO x 329

Do not chat with Salem CSRs for:

• Client wanting to reschedule spay/neuter appointment – send email

Chat with Salem Customer Care for:

• Interested adopters canceling holds
• Interested adopters canceling foster calls or appointments
• Lost & found items

Do not chat with Salem Customer Care for:

• Pet adoption availability
• Questions about pet not answered on kennel card
• Number of people waiting in line to meet pet

Return to Teams