This group is in the Teams section under Customer Care>General and includes all Customer Care Representatives and leadership in Portland. The Customer Care team is frequently on the floor working with customers and we never transfer calls to the front desk. Responses may be delayed.

Chat with Portland Customer Care for:

• Interested adopters canceling holds
• Interested adopters canceling foster calls or appointments
• Lost & found items

Do not chat with Portland Customer Care for:

• Pet adoption availability
• Questions about pet not answered on kennel card
• Number of people waiting in line to meet pet

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