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Home > Community Resource Center > ezyVet > Memo recipients
Memo recipients
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Luba
Feb 03, 2025
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ezyVet memos should only be sent to user groups, never to an individual. Below are guidelines for memo recipients. If you are ever unsure, please ask CRC or CVH leadership.

USER GROUPS CLIENT/ PATIENT REQUEST NOTES
CVH CSR Appointment scheduling request from doctors or support staff CRC can schedule if there are specific instructions and approval in communications
CVH Dentistry
  • Adding patient to dentistry waitlist
  • Client requesting dental scheduling
 Can also forward calls to Scheduling Specialist at x334
CVH Doctors Diagnostic test results  
CVH Financial
  • Refund requests
  • Payment plans for established clients
  • Invoice questions
  
CVH Pharmacy Medication refill Can also forward calls to pharmacy at x321 to leave VM
CVH Specialty
  • Scheduling for specialty services (i.e. echoes, ultrasounds)
  • Scheduling for MOVES surgery
 Can also forward calls to Scheduling Specialist at x334
CVH Sups
  • Financial questions/ concerns unrelated to refunds or payment plans
  • Client concerns/ complaints requiring intervention by leadership
  • Follow-up scheduling for surgery (other than s/n and dentistry)
  
CVH Support Staff
  • Post-surgical concerns for OHS post-adopt and CVH patients
  • Follow-up from clients with medical questions (established clients only)
  • Estimates for established patients
 We do not offer estimates for patients who have not been seen at CVH

 

Urgent Scenarios
  • Surgical complications
  • Bandage got wet
  • Time-sensitive illness, such as injury or trauma
  • Vaccine reactions - DO NOT SEND A MEMO. Send a message via the CVH Teams chat
  • Prescription refill requests only if patient is completely out of medication
Non-urgent Scenarios
  • Request for an estimate
  • Scheduling appointments
  • Financial requests/ concerns
  • Prescription refills/ requests
  • Reviewing diagnostics results

 

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