For all post-operative issues, request that client sends photos of the surgical site to [email protected]. If the client visited another hospital for the post-operative issue, call that hospital for records. Once photos and medical records (as needed) are received, send an email to the AMLC medical team for follow-up.

If the pet was adopted from OHS, create or update EV profiles with SB information as per SOP. 

Attach images/records (as needed) to email.

Email subject line

POST-OP SB/EV AID + pet name + 1–2-word description (e.g. sutures open, possible seroma, etc.)

 Example: POST-OP SB/EV AID 123456 Pepper – possible seroma

Email body (copy/paste)

• EV AID 123456 + pet name
• EV PID 123456 + Owner name + phone number
• Brief description of condition – less than a sentence

Email body example (do not copy/paste)

• EV AID 123456 Peanut
• EV PID 123456 Linda Algazi 123-456-7890
• Possible seroma

Send email

• Monday-Thursday AM: [email protected] AND [email protected]
• Friday-Sunday: [email protected] AND [email protected]
• Cc: [email protected]