MedSups replies can take up to 72 hours. If a pet is not able to wait 72 hours for a reply, they must be referred to an emergency or urgent care hospital. CVH cannot assist with emergency cases.

MedSups requests are for urgent OR emergency requests referred by another veterinary hospital that falls within the medical scope of CVH (see MedSups Triage). MedSups requests should be reserved only for cases that do not fall within the criteria for ezyVet memos. Never tell clients or veterinary hospitals that we can help. Tell them we will be reaching out to our medical team, and they will respond. We may not have capacity for something we routinely accept.

Examples for appropriate use include:

• Non urgent surgery referrals from clients  

• Emergency and urgent surgery referrals from other veterinary clinics 

• Urgent post-surgical concerns when CVH is closed 

• Approved behavior euthanasia
• See MedSups Triage

Examples of inappropriate use include:

• Any medically non-urgent concern (clients do not decide if cases are urgent – please utilize the call form triage for what is deemed medically urgent)
• Any emergency requests not coming from another veterinary clinic. CVH cannot assist with emergency cases and pets must first go to an emergency hospital for proper triage and stabilization.
• See MedSups Triage

Prior to sending a MedSups request, you must review the MedSups Triage list to see if the case falls within the medical scope of CVH. If you are unsure if a case qualifies for a MedSups request, you are required to confer with CRC leadership, CRC Trainer, or medical leadership prior to sending a request.

Owners will be required to pay a deposit and full exam cost, as determined by CVH leadership. If they are unable to pay a deposit and cover the cost of an exam, CRC is to pivot to RMI or refer elsewhere. DO NOT send a MedSups request if the owner is unable to pay a deposit and cover the cost of an exam.